Returns & Order Problems
Much of what we sell is cut or made to order, so general returns aren’t offered. If something arrives wrong or damaged, we’ll fix it.
- Defective item: we replace it at no cost.
- Wrong size or color: we send the correct item.
- Not what you expected: reach out and we’ll find a fair solution together.
How to Start a Claim
Within 7 days of pickup or delivery, send your order number and photos of the item to Info@robinsonjortiz.net or call (407) 925-3616, and we’ll get back to you with a fix.